If you run a clinic website, night enquiries should not wait until morning

This page is an example, not a medical product. Devithor does not diagnose, prescribe, or decide who is urgent. It answers the website when the front desk has gone home: which department, a verified phone, and a person whose job is to call back. The company is Devithor AI Space Private Limited, Hyderabad. Starter is ₹4,999 a month before GST, as published on 16 October 2026.

What is a clinic losing when the site is quiet at night?

Often a person who wanted a slot, a report, or a department, and found a form. They do not file a complaint. They call the next clinic that picks up. The expensive part, the website and the ads, is already paid.

This is not a case study and not a patient story. It is the same silence as any other desk, with a sharper edge because people search when they are worried. A chatbot must not use that worry to sound like a doctor.

Write down what you will let the widget say. Department names, visiting hours, how to reach emergency services in your city, and that a coordinator will call. Leave symptoms, medicines, and “you should come in tonight” to a licensed person.

What may the widget ask, and what must it refuse?

It may ask which department, whether this is for a new visit or a report, a preferred time of day, and a phone number that passes OTP. It must refuse to interpret a symptom, name a drug, or tell someone to wait until morning if they may need emergency care.

Put that refusal in the greeting in plain language. “We can take a callback for appointments. We cannot diagnose in chat. If this is an emergency, use local emergency services.” That sentence is more useful than a long medical disclaimer nobody reads.

Devithor is software for the desk. It is not a medical device and it is not a hospital information system. Lab values, prescriptions, and clinical notes do not belong in a marketing widget. If you need a clinical record, that is a different system and a different decision.

Why should OTP happen before the coordinator calls?

Front desks lose the morning to numbers that do not ring. A verified phone means the callback has somewhere to land. The CRM row is created after the code, not before.

On the live site the published flow sends a real OTP. A preview code in the builder is not a test. Publish the bot, open the clinic URL on a phone that is not the office Wi-Fi story you hope for, and receive one code yourself.

Ask for the patient’s phone or the attendant’s phone, and label which it is. A parent booking for a child should not be stored as if the child typed the number. The owner on the lead is still your coordinator, not the chatbot.

Who calls back, and what does the morning desk see?

A named coordinator. “Reception” as a shared login hides who promised the slot. The follow-up should say the department, the preferred time, and whether the number is verified.

If several doctors share one site, route by the department the person chose, with a backup when that coordinator is off. A lead everyone can see and nobody owns is the form problem again, only inside a nicer screen.

The next morning is for the calls, not for discovering that the widget was never published. Check the lead list before you judge the night. Empty can mean no traffic. It can also mean the script was not on the page.

What happens after they have already visited?

Billing questions, report timelines, and “which door do I use” should not push people onto a personal WhatsApp. The same widget can open a support ticket so the clinic keeps the thread next to the earlier enquiry.

A ticket is not a clinical note. It is a request your staff can see, assign, and close. The person who answers “where is my bill” should see that this phone already enquired, without scrolling a private chat.

WhatsApp can sit beside that record on Growth and Scale after you connect your own Business API. It should be the clinic’s inbox, not one receptionist’s phone. Starter covers the website widget, OTP, and three live agents without that WhatsApp template work.

What does it cost, and what is the same for every trade?

On 16 October 2026 the public monthly prices, exclusive of GST, were Starter ₹4,999, Growth ₹7,999, and Scale ₹14,999. Yearly amounts that day were ₹8,999, ₹18,999, and ₹25,999. Read https://devithorai.com/pricing before you budget. Do not assume a fixed yearly saving.

There is no clinic-only SKU. A coaching site and a project site buy the same loop. You pay for a desk that answers, checks the contact, and names an owner. You do not pay for a medical claim we will not make.

Author of this page: A Madhusudan, Founder. Company: Devithor AI Space Private Limited. CIN U68200TS2025PTC207956. GSTIN 36AAMCD2544H1ZL. Rajiv Nagar Colony, Club Road, Hyderabad, Telangana 509302. hello@devithor.org · +91 80081 04499.

What should a clinic test in seven days?

One department page. One real OTP. One coordinator. One sentence in the greeting that says the chat is not a diagnosis. Then read the leads. If the greeting still sounds like a doctor, rewrite it before you buy a larger plan.

• Greeting states that chat is not a diagnosis and points emergencies elsewhere.
• Published widget sends a real OTP to your own phone.
• The lead has a coordinator’s name, not a shared pile.
• A billing question can become a ticket instead of a personal chat.
• You read the pricing page again before anyone pays.

What a missed night enquiry costs an Indian website · OTP first — then the CRM row · Sales chat that becomes a support desk · Which Devithor plan fits a three-person desk? · If you sell property, the website still has to answer at 11pm

FAQ

Can Devithor diagnose or give medical advice?

No. It can take a department, a callback time, and a verified phone. Diagnosis, medicines, and emergency decisions stay with licensed people and local emergency services.

Is this only for large hospitals?

No. Any clinic site with traffic can embed the same widget. It is not a hospital-only product.

What does Starter include for a clinic?

On 16 October 2026 Starter was ₹4,999 a month before GST: one chatbot, three live agents, website chat, OTP, and a basic CRM. Confirm at https://devithorai.com/pricing.

Where do billing questions go after the visit?

The same widget can open a support ticket in the Devithor workspace, so the request is not trapped on a personal phone.